Conflict and Dispute Resolution (many times referred to as Alternative Dispute Resolution or ADR) is a process, or a collection of processes, that affords people the opportunity to resolve a legal, family, business, neighbor or any other kind of dispute without having to resort to litigation. ADR is designed to be an alternative to (though not necessarily a substitute for) resolving a dispute through the civil litigation process. There are several types of Conflict and Dispute Resolution.
Conflict happens whenever you have two or more people with different expectations. Conflict can be avoided if the parties take steps early in the discussion to diffuse anger and facilitate communication. Wouldn’t it be great if individuals and companies could resolve these conflicts and disputes before each side spent wasted time and effort in trying to prove their point or cause harm to individuals or organizations? Imagine the hundreds of thousands of dollars lost in productivity and positive customer satisfaction because of these conflicts and disputes. More-so, imagine the loss of human intelligence wasted or totally lost because employees resign or worse yet are relieved of their duties because these issues go un addressed!
Conflict will not go away. Consider how much energy and time goes in to trying to avoid it or in trying to engage in destructive battles. Simply perceiving conflicts as both inevitable and useful – even essential – to healthy conversation is the first step in turning it from a curse to a creative tool. Conflict and Dispute Resolutions of the Southwest is here to help.